Partner billing and rebilling
A partner receives one bill covering every managed client. Individual clients have no subscription of their own.
How it works
Section titled “How it works”Each managed client’s billable seats are counted the same way as for a direct tenant: licensed member mailboxes, with shared and resource mailboxes free and guests and disabled accounts excluded.
Those counts are summed across your whole client base and pushed to a single per-seat Stripe subscription belonging to the partner. A daily job keeps the quantity in step, and quantity changes do not trigger a mid-cycle invoice.
Your own tenant, the one holding your own signatures, is handled separately from your clients’ as part of the partner arrangement.
Partner margin
Section titled “Partner margin”A partner discount is applied to the aggregate subscription as a whole-percent reduction off list.
What clients see
Section titled “What clients see”A managed client’s Billing view reflects that their organisation is billed through their partner. There is no card for them to add and no subscription for them to cancel, because neither exists at their level.
Everything else in their portal works normally.
Rebilling
Section titled “Rebilling”The Usage and rebilling view carries per-client seat counts for the current and prior periods, exportable as CSV.
That export is the input to your own billing system. It gives you the seat count per client per period, which is what you need to rebill at whatever rate your own arrangement uses.
Sigil does not produce client-facing invoices on your behalf. The commercial relationship with the client is yours.
Reconciling
Section titled “Reconciling”Two habits make month end easier.
Export usage for the closed period rather than the current one, so the numbers are settled rather than moving.
Check the client list for seat drift before exporting. The Clients view surfaces clients whose counted seats differ from what is being billed, which is usually somebody joining or leaving mid-period.
When a client’s billing lapses
Section titled “When a client’s billing lapses”Partner-billed clients depend on the partner subscription rather than their own. If the partner subscription goes past due, signatures eventually stop across every managed client at once rather than at one of them.
There is a dunning window before that happens, and partway through it the clients’ own administrators are warned directly. Both the window and the point at which clients are told are set by Tophhie Cloud rather than being fixed.
That last part is worth knowing before it happens. Your clients find out about a billing problem on your account, which is a conversation better had in advance than in response.
Releasing a client
Section titled “Releasing a client”Releasing a client removes the partner link and their seats stop counting toward your subscription. The tenant reverts to a direct tenant and becomes responsible for its own billing.
Coordinate that with the client, since they will need to add a card to keep signatures running.
Who can see it
Section titled “Who can see it”The Owner and Billing partner roles. Admin and Technician do not reach partner billing. See partner roles.